Privacy notice
How FieldHub Learning collects, uses, and retains personal data for lesson enquiries and bookings.
Data controller
FieldHub Learning is the data controller for personal data submitted through https://service-fieldhub.click and related email or phone enquiries. Contact: Office 9, 45 Placeholder Road, London ZZ1 1AE; hello@service-fieldhub.click; +44 20 0000 6520.
What we collect
- Identity and contact details (name, email, phone when provided)
- Enquiry content (lesson interest, preferred dates, message text)
- Booking and payment administration details needed to run a lesson
- Technical data such as cookie identifiers where you consent to analytics
We do not ask for passport numbers, payment card fields on this website, or sensitive special-category data for standard lesson bookings.
Why we use data
- Respond to enquiries and administer bookings
- Deliver lessons and send related materials
- Meet accounting and legal obligations
- Improve site performance where analytics cookies are accepted
Legal bases under UK GDPR include performance of a contract (or steps prior to contract), legitimate interests in operating a tuition practice, legal obligation, and consent where required for non-essential cookies.
Retention
Enquiry messages that do not become bookings are typically kept up to 18 months. Booking and invoice records are retained for up to six years to satisfy UK accounting needs. Cookie consent choices remain in your browser until you clear storage.
Sharing
We use service providers who process data on our instructions (for example email hosting). We do not sell personal data. If a provider stores data outside the UK, we use appropriate transfer safeguards such as adequacy regulations or standard contractual clauses where required.
Your rights
You may request access, correction, erasure, restriction, or portability where applicable, and you may object to certain processing. You may withdraw cookie consent at any time by clearing the stored choice and revisiting the banner, or by managing browser settings. You may complain to the Information Commissioner’s Office (ICO).
Children
Lessons are aimed at adults. We do not knowingly collect data from children under 16.
More detail on cookies
See our cookies page for cookie types, durations, and controls.